Refund & Returns Policy

Return Window

You may return eligible items within 30 days of the delivery date. Returns initiated after 30 days may not be accepted.

• Window starts on the day your package is marked as delivered.
• Holiday orders placed Nov 15–Dec 31 are returnable until Jan 15.

Return Eligibility & Condition

• Items must be unworn, unwashed, and unused.
• All original tags, labels, and any security or hygiene seals must be attached and intact.
• Return the item in its original packaging (including dust bags, extra buttons, and accessories) when possible.
• Ensure no makeup, fragrance, or deodorant marks are present.

We reserve the right to refuse returns that show signs of wear or do not meet the above conditions.

Non‑Returnable Items

• Items marked “Final Sale”.
• Underwear, bodysuits, and swimwear where hygiene liners are removed or tampered with.
• Earrings and pierced jewelry.
• Beauty, fragrance, and face masks.
• Customized, monogrammed, or altered items.
• Gift cards.

Exchanges

We’re happy to offer size or color exchanges on eligible items while stock lasts.

• US exchanges are complimentary. We’ll place a 72‑hour hold on the requested item once your exchange is approved.
• One exchange per item. Further changes may be processed as a return and new purchase.

Refunds & Processing Times

• Refunds are issued to the original form of payment once your return is received and inspected.
• Please allow 2–3 business days for inspection after delivery to our facility, and 5–10 business days for your bank to post the refund.
• Original shipping fees are non‑refundable unless your entire order was canceled or an item arrived damaged/incorrect.
• If you paid with installments (e.g., Shop Pay, PayPal Pay in 4), your plan will be adjusted by the provider after the refund is issued.
• Store credit is available upon request and is issued as a digital code usable at checkout.

International Returns & Duties

• All items must be returned from the same country they were delivered to.
• We recommend returning via an insured, trackable service. We’re not responsible for items lost in transit.
• Any refused deliveries may incur return shipping, customs, and handling fees deducted from your refund.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item is defective, damaged, or you received the wrong item, contact us within 7 days so we can make it right.

• Email: [email protected]
• Include: order number, photos of the item/packaging, and a brief description.
• We will arrange a replacement or refund and cover return shipping where applicable.

Frequently Asked Questions

Can I return an item without the original packaging?

Yes, but please include all tags and any accessories. We recommend original packaging for better protection in transit.

Are shipping fees refunded?

Original shipping fees are not refundable unless your order arrived damaged/incorrect or was canceled before shipment.

How long will my exchange take?

Once your exchange is approved and the item is in transit, we reserve the replacement for 72 hours. Most exchanges dispatch within 2–4 business days after we receive the original item.

Do you offer store credit?

Yes. You can opt for store credit instead of a refund to the original payment. Store credit is issued via email and can be used at checkout.

My order was a gift. Can I return it?

Yes. We can process gift returns for store credit. Please provide the order number or the purchaser’s name and email to help locate the order.